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Repair, maintenance and DGUV V3 inspection for LionsBot, Pudu and OrionStar robots: our own workshop in Augsburg, a DACH-wide technician network and remote diagnostics from Munich. Also for devices you didn't buy from us.
As the official LionsBot distributor for the DACH region, we take over support for orphaned devices: spare parts, repair, maintenance contracts and connection to our monitoring – so your robot keeps running as if nothing had happened.
Our workshop with a head of technology and a repair team – diagnosis, repair and final inspection at a single location, including goods dispatch for the south.
Technician locations in North Rhine-Westphalia, the north and the south – for repairs and maintenance directly on your premises.
Our monitoring team checks your device remotely – many faults can be resolved without a technician visit.
Our own stock in Augsburg – complemented by LionsBot's European warehouse in Amsterdam for fast resupply.
Annual maintenance and electrical safety inspection under DGUV Regulation 3 – documented and on schedule, via our technician network.
Light, Silver or Gold: binding response and fault-resolution times, remote troubleshooting within 24/48 h, with the Gold package including a SWAP device. Package details →
Send us the device, fault description and photos via the form – takes less than 5 minutes.
We check remotely or on site and give you a binding cost estimate before starting.
On site through our technician network or in our Augsburg workshop – whichever is faster.
Final inspection, hand-over and complete documentation – with a maintenance contract for the future on request.
Device details & contact · Reply within one working day
For urgent faults, reach our team at +49 89 200034567.
Photos of the fault straight from your phone? Open WhatsApp and send them over.
Guides, tickets and the status of your requests: salesmotion.digital/support
What is it about?
So your enquiry reaches the right team straight away.
Interested in a productEnquiry in under a minute – reply within one working day Book a consultationPick a slot directly in the calendar Support for my machineVia WhatsApp to our support team