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Service with binding fault-resolution times

A robot is only as good as its service. Our packages define how quickly we respond – with an in-house remote team, a DACH-wide technician network and annual maintenance. That reliability is exactly what makes the difference.

Service Packages

Light, Silver and Gold

Three tiers that grow with your requirements. Every package includes binding response times – the exact scope is tailored to your operation.

Entry
Light
Basic cover for day-to-day operation.
✓Remote fault resolution
✓Annual maintenance
✓SIM card & connectivity included*
+DGUV V3 inspection (optional)
✓Spare parts supply
Popular
Silver
Faster response and on-site service.
✓Everything in Light
✓Shortened response time
✓On-site service within the agreed window
✓Consumables included
✓Priority handling
Maximum Availability
Gold
For operations that rely on availability.
✓Everything in Silver
✓Remote fault resolution within 24 h
✓Saturday support
✓SWAP unit for extended outages
✓Machine & comprehensive insurance included

* For LionsBot machines, connectivity (SIM card/LionsCloud) is always included – even in the Light package.

ℹ️

We tailor specific response and fault-resolution times, consumables allowances and prices individually – you receive them transparently in your personal quote.

Service & Repair

Also for LionsBot machines not purchased from us

Have a LionsBot machine from another source – or lost your previous point of contact? We handle maintenance, repair and service through our technician network and our workshop.

Request a repair
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FAQ

Frequently asked questions about Service & SLA

What does "binding fault-resolution time" mean?+
We commit to a defined time within which we respond to a fault and begin resolving it – depending on the package. This is set out in the service agreement, not just a promise.
What does a service package cost?+
We tailor specific response and fault-resolution times, consumables allowances and prices individually to your operation – you receive them transparently in your personal quote.
What is a SWAP unit?+
A SWAP unit is a replacement machine that we provide under the Gold package in the event of an extended outage, so your operation keeps running.
Does the service also apply across multiple sites?+
Yes. Through our DACH-wide technician network, we also support operations with multiple sites – we agree the exact scope with you individually.
Do you also take on machines that were not purchased from you?+
Yes. We provide maintenance, repair and service for LionsBot machines not purchased from us as well – through our technician network and our workshop.

Which service package suits your operation?

We tailor response times and scope to your requirements.

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